FAQs School Site Press
Frequently Asked Questions
If you have a sales question that is not answered here please do not hesitate to contact us.
Is School Site Press really only $350 per month?
We have spent many hours designing & developing the ultimate school website design - School Site Press. It is our goal to provide schools & colleges with a website design solution which is professional, modern and most importantly - affordable. Each school receives the same platform, which is then customised to include their logo, colours and contact details. This approach mitigates the time & expense developing a 'custom school website design'. After uploading your logo, colours your site will have its own unqiue look and feel.
What level of customer service can I expect?
We provide excellent customer service! Running your school website should be easy enjoyable. If you are stuck or have questions, please do not hesitate to contact us via our ticket system. We answer all questions within 24hrs or sooner and we are always happy to have an online Google Meeting conversation face-to-face so we can help you better.
What if I loose my login details?
If the person responsible for administrating your site ever leaves without passing on login details, don’t worry. Simply contact us and we’ll get you back into your website asap after we have verified your identity over the phone.
Do you provide refunds?
Unfortunately, we do not provide refunds. We provide a very affordable subscription model with no large development costs or lock-in contracts. We highly recommend you read our website to understand what is included and view our demo website. This will give you a good indication as to what your website will look like.
Your subscription fee includes:
- The initial setup of your website.
- Its own 10GB LiteSpeed web hosting account.
- Website updates, maintenance & security.
- Website backups.
- 24hr ticket support.
Is my subscription locked-in?
No, your subscription is not locked-in. You can cancel your subscription at any time. If you cancel, we will contact you to ensure this is what you intended to do and provide you with a date when your account will be removed and subscription cancelled.
How long does it take?
After you have subscribed, we'll provide you with information to start adding content to your website. It's up to you how long you take to add the content to your website. Once your site is ready, it usually takes up to 48hrs to make your new site live.
Can we link to online enrolment forms and external sites like Compass?
Yes, you can link to external websites using text links or button modules following our tutorials. You simply need the URL you want to link to.
How do I point my schools domain to School Site Press?
When you subscribe, we create a 20GB LiteSpeed web hosting account for you. You can then ask your IT department or person responsible to point your school's domain A Record to our platform using the details we provide to you. We are ore than happy to help you with this when you are ready to make your School Site Press website live.
Will our email accounts be affected?
No. your email accounts will remain intact. Most schools use an external provider for email accounts such as Office 365. Please note that we do not provide email accounts.
How does it work? Example:
- Your domain's MX Records are responsible for email accounts. They probably point to Office 365 or another similar provider.
- Your domain's A Record will point to us when your ready to make your new website live. The A Record is responsible for displaying the website aspect of your domain name.
Please don't worry about updating your A Record. We will help you and speak directly with your IT department to ensure everything is okay.
Where are the web hosting servers?
Each site comes with its own 10GB LiteSpeed web server account located in Australia. SSL certificates are installed on every account to ensure all content is encrypted between the server and web browser.
- DDoS protection.
- Hourly backups taken by the server.
- Imunify 360 - This scans every file upload to the server to detect & remove any malware which could leading to website hacking.
- 99.95% Uptime.
- 6GB Memory Limit.
- 400% (4 cores) CPU Limit.
- Unlimited bandwidth.
- Latest version of PHP.
Who applies website updates, backups and security?
You never need to worry about keeping your site up to date again. Your monthly subscription includes applying updates, maintenance, backups & security checks.
Can our existing site stay live while we work on our new School Site Press website?
Yes, you can keep your existing website live while you develop your new School Site Press website on our staging platform. When you are ready, let us know and we'll help make your new website 'live'.
Do I have access to the CPANEL & FTP?
No. School Site Press is a managed service and takes care of the CPANEL / web hosting for you. We want you to focus on administrating your school website and adding content. If you need to upload a Facebook or Google script, we are more than happy to do that for you. You own your website content and it is possible to export all media types including pages, posts, media and more via the Tools / Export function.
Can I install plugins?
Unfortunately, due to our business model, security and integrity of our platform we cannot permit users to install plugins. If you feel School Site Press would benefit from additional functionality please let us know using the ticket system.
Can I migrate / copy my School Site Press website away from you?
School Site Press provides a subscription platform which is the 'rent' of our school website design platform. Our platform design is protected and cannot be copied to another web hosting provider. You can however, export full page layouts when you edit each page and you can also export all page information using Tools / Export function from the administration dashboard.
Can I display forms on my website?
We don't provide a form builder on our website platform. The reason we do not do this is because creating forms can be complex and the submission of form data would need to go via a dedicated email account to send information to the recipient.
If you need to display a form, we recommend using Google Forms. You can then display the form on your site using a Code Module.
Do you keep a copy of my School Site Press website if I cancel?
If you decide to cancel your subscription we will take a final backup of your entire site before your web hosting account is removed. We will keep that backup file for up to 3 months should you change your mind and want to restore it. After this time the file will be deleted.